What does the franchise include?
What does CARSTAR look for in collision repair centres?
What is CARSTAR's growth plan?
How will CARSTAR improve my store performance?
How long is the standard contract and what is your retention rate?
What makes CARSTAR different from other networks?
Can I speak to existing franchisees?
How long does it take to convert to a CARSTAR franchise?
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Q: What does the franchise include?
A: It entitles you to operate your collision repair business using the trade name CARSTAR, all of the trademarks, the CARSTAR quality image program and all of our business systems. Additionally, you will receive support in the following areas:
- CARSTAR quality systems program - CQS9000 / ISO Compliant
- Store opening assistance and support
- Continuing field support
- Advertising and marketing support
- Interior panels from our image program
- Ability to give AIR MILES ®reward miles to customers (excluding B.C.)
- Design assistance for image applications to your building
- Access to all purchasing systems
Q: What does CARSTAR look for in collision repair centres?
A: CARSTAR targets profitable repair centres that are well managed, with a good reputation for quality repair work and customer service in their markets. The following qualifications, among others, are essential to be considered for a CARSTAR franchise operator:
- High personal integrity
- A strong entrepreneurial spirit and strong desire to succeed
- A proven ability to motivate and train people
- Financial resources
- Ability and capacity to become "Best in Class" in your market
Q: What is CARSTAR's growth plan?
A: Our vision is to be the leader in the Canadian collision repair business. Our five-year plan includes building a number of high-quality profitable stores across Canada, increasing our market share and achieving greater brand recognition - all with the view to increase your profitability.
Q: How will CARSTAR improve my store performance?
A: At CARSTAR, our performance tools are designed to make you "best in class" because we know what it takes to operate and manage a successful company. As a CARSTAR franchise you gain access to these systems, including management and technical training.
Our CARSTAR Business Improvement Sessions' (CBIS) sole purpose is to increase profitability of the CARSTAR stores. CBIS assists our stores in achieving the "best in class" status while continuing to increase market share and profitability of their business.
We also offer ISO 9001:2000 certification through the CARSTAR Quality Systems - CQS9000. This is a standard operating procedure designed for the successful operation of a CARSTAR store and can be integrated into your store through a series of team coaching sessions and audits.
Q: How long is the standard contract and what is your retention rate?
A: Our standard contract is 10 years, and we are proud to boast a 95% franchise retention rate!
Q: What makes CARSTAR different than other networks?
A: CARSTAR is not a banner program and we do not sell products directly to our locations. Our only business is franchising. We are the largest and fastest growing full service franchise network in Canada. Our strength resides in the people we have chosen as our franchisees and staff members.
Q: Can I speak to existing franchisees?
A: CARSTAR encourages you to speak to our franchise operators. A listing of our franchisees is available on our website, under the Store Locator section, and testimonials can be found in the Proven Track Record section below.
Q: How long does it take to convert to a CARSTAR franchise?
A: Converting to a CARSTAR franchise will vary from location to location, depending on a number of factors. Generally, once the agreement is signed, a three-month conversion process occurs with the necessary steps to launch successfully in your marketplace.