About Training
It doesn't take long for skills and knowledge to become outdated in a fast-changing world. It doesn't matter anymore whether you work on cars, teach, farm, or are in the medical profession. You need specialized knowledge. You also need to know how your field or profession is changing. Lifelong learning is the only way to remain competitive in the job market. Constant training and retraining will become the norm.
About the Seminars
It doesn't take long for skills and knowledge to become outdated in today’s fast-changing world. Whether you work on cars, are a teacher, a farmer, or work in the medical profession, you need specialized knowledge. You also need to know how your field or profession is changing. Lifelong learning is the only way to remain competitive in the job market. Regular training and retraining is becoming the norm in today’s society; continuous improvement is a requirement for success.
The Facilitators
During the seminars, you'll work with the very best in the field. Our trainers are committed to being informed and in touch with the reality of the insurance industry and the collision repair industry today.
Over the years, CARSTAR has earned a great reputation for teaching and research excellence. The facilitators will get your staff to focus their efforts on developing great customer solutions. We'll share valuable information and market research that will assist in the day-to-day interactions with your customers and our repair facilities.
We ENTERTAIN your Staff
The Training seminars are entertaining. Our philosophy is that "Learning is directly proportional to the amount of fun you have."
Each Seminar Can Be Customized
CARSTAR will customize part of the training seminar to meet your specific training objectives. Our facilitator will meet with your company prior to the training to understand your environment, your challenges, and obtain your objectives and expectations for the seminar.
Post-Training Evaluations
After the training seminar, the participants will be asked to complete an evaluation. The results will be analyzed and computed and returned to your company for your analysis.
Our overall training satisfaction rating is a 4.76 out of a possible 5.
Continuing Education Accreditation
Our seminars have now been approved for accreditation for RIBO's continuing education program. Associates of the highly respected RIBO, the Registered Insurance Brokers of Ontario can now attend CARSTAR seminars and receive credits toward the RIBO accreditation.
Course Offerings
Lunch N’ Learn Session
U2 Can Be Part Smart: “Learning about parts replacement in collision repair”
1 Credit Total- Technical Subjects- 1 Hour
- What You Will Learn:
- Take a look at the repair of 2003 Chrysler Concord
- We take a look at the repair estimates and guidelines of the repair
- Have some fun asking questions surrounding the repair and parts prices
- We go through a list of things that impact decision-making during the appraisal process
- Cycle Time-How the decisions made impact vehicle cycle time
- Advantages of the use of alternative parts
Who should attend
Brokers, Adjusters, and Management.
Understanding the Collision Repair Industry
2 Credit Total- Technical subjects*requires Store tour – 2 Hours
- What You Will Learn:
- Learn about the changes taking place in the industry
- See how collision repairers and insurers can work together for the customers' benefit
- Discover the new technology that’s changing how cars are fixed, and insured
Who should attend?
Brokers, Adjusters, and Management.
- What Participants Had To Say
- “Interesting & extremely informative”
- “Good education of the collision industry & not self-promotional”
- “Content- Educates audiences re: importance of claims & retention presents numerical data in an interesting manner”
- “Showed how to keep better communicating with your client & why it is so important”
A Retail Approach to Claims Management
1 Credit Total- Management Subjects- 1 Hour
- What You Will Learn:
- Explore the meaning of insurance to consumers
- Introduction to the Grudge Purchase and how it relates to brand building
- Discover the Claims Service Model and what it means for your organization
Who should attend?
Brokers, Adjusters, and Management.
- What Participants Had To Say
- “Made me very aware of the collision industry's part in the insurance industry”
- “Fantastic delivery, informative and truly inspirational!”
- “High energy and captivating”
- “Very motivational and educational”
Drive You Wild Online Course
1 Credit Total- Personal Skills- 1 Hour
Our Drive You Wild Promotion on www.carstar.ca/wild continues to gain extraordinary momentum each year. It is an excellent opportunity for front line insurance representatives to learn and win! This site features an interactive game and an accredited online training.
Promotion runs from April to September.
Who should participate?
Brokers, Adjusters, and Management.
- What Participants Had To Say
- “What a fun way to get a credit!”
- “The game brought out a competitive edge in me that I didn’t know I had!”
- “Educational and fun!! Thanks so much!”
Please contact the Insurance Department for any of your Insurance Training needs at 1-800-665-2264 ext. 246 or insurance@carstar.ca.