About Training
It doesn't take long for skills and knowledge to get outdated in a fast-changing world. It doesn't matter anymore whether you work on cars, teach, farm, or doctor people. You need specialized knowledge. You also need to know how your field or profession is changing. Lifelong learning is the only way to remain competitive in the job market. Constant training and retraining will become the norm.
About the Seminars
The Facilitators
During the seminars, you'll work with the very best in the field-committed educators in touch with the reality of the Insurance Industry and the Collision Repair Industry today.
Over the last 10 years, CARSTAR has earned a great reputation for teaching and research excellence. The facilitators will get your staff to focus their efforts on developing great customer solutions. We'll share valuable information and research with them that will assist them in their day-to-day applications.
We ENTERTAIN your Staff
The Training seminars are entertaining. Our philosophy is that "Learning is directly proportional to the amount of fun you have."
Each Seminar is Customized:
CARSTAR will customize part of the training seminar to meet your specific training objectives. Our facilitator will meet with your company prior to the training to understand your environment, your challenges, and obtain your objectives and expectations for the seminar.
Post-Training Evaluations
After the training seminar, the participants will be asked to complete an evaluation. The results will be analyzed and computed and returned to your company for your analysis.
Our overall training satisfaction rating is a 4.76 out of a possible 5.
RIBO Approved
Our seminars have now been approved for accreditation for RIBO's continuing education program. Associates of the highly respected RIBO, the Registered Insurance Brokers of Ontario can now attend CARSTAR seminars and receive credits toward the RIBO accreditation.
Course Offerings
Smash Tour-NEW
2 Credit Total- Customer Service -2 Hours
- What You Will Learn:
- Why 20% of today’s consumers consider switching insurance companies after experiencing the collision claims process – and what you can do about it!
- Understanding the concept of a Key Moment of Truth, and how to identify your client’s before it’s too late!
- How to deliver a Branded Experience and why this will help lead to client retention year after year.
- Tangible tools and techniques for managing the experience, communicating with today’s consumer, and building a client retention plan.
Who should attend
Brokers, Adjusters, and Management.
- What Participants Had To Say
- “The seminar was fun and very informative. The music and clips make it exciting!”
- “Interesting and unique theme!”
- “We were presented the whole experience not just the repair procedure!!!!!!”
- “Loved the participation factor! Allows everyone to gain extra knowledge they may not have been aware of”
- “Showed the importance of all of us (insurer, repairer) working together to manage the whole experience”
Lunch N’ Learn Session-NEW
U2 Can Be Part Smart: “Learning about parts replacement in collision repair”
1 Credit Total- Technical Subjects- 1 Hour
- What You Will Learn:
- Take a look at the repair of 2003 Chrysler Concord
- We take a look at the repair estimates and guidelines of the repair
- Have some fun asking some questions surrounding the repair and parts prices
- We go through a list of things that impact decision making during the appraisal process
- Cycle Time-How the decisions made impact vehicle cycle time
- Advantages of the use of alternative parts
Who should attend
Brokers, Adjusters, and Management.
High Performance Claims Management
2 Credit Total- Personal Skills – 2 Hours
- What You Will Learn:
- Gain insight on the 5 concepts of customer satisfaction
- Understand the concept and benefits of a DRP & preferred vendor relationship
- Find out the key areas of service that are a top priority for every customer
Who should attend
Brokers, Adjusters, and Management.
- What Participants Had To Say
- “Very well done! An inspiration for giving the Extra to Customers!”
- “We were pleased to feature this training program as part of our annual conference for claims staff”
- “Participating staff rated the sessions as being highly informative and interesting, and found that it helped to increase their awareness of customer needs in a collision repair situation”
- “The facilitator got people involved and invited participation”
- “It definitely reinforced my customer service skills”
Understanding the Collision Repair Industry
2 Credit Total- Technical subjects*requires shop tour – 2 Hours
- What You Will Learn:
- Learn about the changes taking place in the industry
- See how collision repairers and insurers can work together for the customers benefit
- Discover the new technology that’s changing how cars are fixed, and insured
Who should attend
Brokers, Adjusters, and Management.
- What Participants Had To Say
- “Interesting & extremely informative”
- “Good education of the collision industry & not self promotional”
- “Content- Educates audiences re: importance of claims & retention presents numerical data in an interesting manner”
- “Showed how to keep better communicating with your client & why it is so important”
A Retail Approach to Claims Management
1 Credit Total- Management Subjects- 1 Hour
- What You Will Learn:
- Explore the meaning of insurance to consumers
- Introduction to the Grudge Purchase and how it relates to brand building
- Discover the Claims Service Model and what it means for your organization
Who should attend
Brokers, Adjusters, and Management.
- What Participants Had To Say
- “Made me very aware of the collision industries part in the insurance industry”
- “Fantastic delivery, informative and truly inspirational!”
- “High Energy and captivating”
- “Very motivational and educational”
Drive you Wild Online Course
1 Credit Total- Personal Skills- 1 Hour
Our Drive You wild Promotion on www.carstar.ca/wild continues to gain extraordinary momentum each year. It is an excellent opportunity for front line insurance representatives to learn and win! This site features an interactive game and an accredited online training course
Promotion runs from April to September.
Who should participate
Brokers, Adjusters, and Management.
- What Participants Had To Say
- “What a fun way to get a credit!”
- “The game brought out a competitive edge in me that I didn’t know I had!”
- “Educational and fun!! Thanks so much!”
Please contact the Insurance Department for any of your Insurance Training needs at 1-800-665-2264 ext. 246 or insurance@carstar.ca.