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» How does the Claims Adjuster benefit from choosing CARSTAR?
» How do your insurance customers benefit from taking their car to a CARSTAR Store?

WE ARE STAR PERFORMERS

1. CARSTAR STORES USE A PROVEN PERFORMANCE MODEL THAT CONTINUALLY OUTPERFORMS THE INDUSTRY in terms of reduced cycle time and lower average repair:

  • Our managed network of over 150 stores across Canada combined have proven to deliver hundreds of thousands of dollars in claims costs savings to Insurers every year
  • Customer satisfaction is captured at the store level and results show consistent high customer satisfaction scores during a key moment of truth to improve customer retention

The result is an improved bottom line for claims. Insurers see improvements in expense ratios year over year, reducing costs of settling claims.

2. WE HELP INSURERS MEET THEIR PENETRATION GOALS into their approved shops.

Our conversion rates with customers are high because we're good at making a really good first impression:

  • our stores are clean and customer-friendly
  • our estimates are fair and accurate
  • our stores have upload/download capabilities
  • we spend the time explaining the process to your customer

From the first moment your customer comes to a CARSTAR store, your policyholder is treated with empathy and respect and receives outstanding customer service.

3. WE MIND OUR NUMBERS AS WELL AS OUR MANNERS

  • by managing and measuring not only cycle times, but digging deep into repair vs. replace, OEM vs. AM and even administration time.
  • CARSTAR Corporate invests in AUDETEX and MITCHELL Repair data technology that helps our stores manage their individual performance and KPI's.

4. WE USE A TEAM APPROACH to help our CARSTAR franchisees, which in turn, helps Insurers.

  • Our stores receive support not only from the management team at CARSTAR Corporate, but also from individual Market Development Managers (MDM's) who regularly visit their stores, bringing the latest news, trends in the industry, feedback and solutions with regard to their individual performance.
  • Our stores also benefit from the growing investment we are making in the Operational side of the business. CQS 9000 is our best practices operating system supported by our Operations team who have the knowledge and experience to support our stores in their desire to be "best in class" collision repairers in Canada.

5. OUR MANAGED NETWORK MEANS A CENTRAL POINT OF CONTACT

  • Our insurance team works closely with Insurers on service level agreements on behalf of the CARSTAR network of stores.
  • Our operations team works closely with the CARSTAR network to ensure quality standards are in place, including full compliance to Insurer repair rates and guidelines and performance KPI's.
  • Our communications team keeps stores in the loop through e-blasts and nationwide satellite broadcasts.
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WE'RE EASY TO DEAL WITH!

1. WE ARE STRATEGICALLY LOCATED in almost all the major metropolitan areas and urban markets across Canada in which Insurers need to service their automobile customers. Just go to www.carstar.ca and the store locator will show you all the CARSTAR stores closest to your insured's postal code.

2. WE PROVIDE FREE TRAINING to adjusters and brokers on a variety of claims and customer service topics. It's not only educational - it's fun! Courses are also accredited in Ontario, Alberta and Quebec.

3. WE ARE EASY TO GET ALONG WITH in both the way we interact with customers and with Insurers.

  • All our CARSTAR independent owners and their staff are committed to timely and quality repairs and outstanding customer service.
  • We are technically savvy and up to speed on the latest processes
  • They appreciate open, honest dialogue with adjusters and work as part of the team in getting the insured back in their vehicle as soon as possible
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We are the WHITE KNIGHTS OF SERVICE! Coming to your customers' rescue at their time of need.

1. OUR NATIONWIDE LIFETIME WARRANTY is a guarantee to policyholders that we stand behind our work.

  • Every CARSTAR store honours the warranty.
  • We encourage customers to go to the store where the original repair was done, but the warranty is good at any CARSTAR facility, so if the customer has moved out of the area, they can still go to their local CARSTAR store with their warranty.

2. WE OFFER CROSS-BORDER SERVICES for your policyholders who may be doing business or vacationing in the United States. The same nationwide CARSTAR warranty applies when your insured comes back to Canada.

3. We give your customers the "STAR TREATMENT". We provide AIR MILES® and we detail the vehicle before we give the keys back to your insured.

4. WE OFFER 24/7 EMERGENCY TOWING for your customers through our 1-800-CARSTAR phone number. This handy wallet-sized laminated card will give your customer peace of mind, especially with those accidents that occur in the middle of the night. We use first-class towing companies to get your customer's vehicle off the road and into an approved facility day or night, 24/7.

5. WE OFFER FREE MEDIATION SERVICES manned by claims professionals able to offer win-win solutions for all parties, saving time for your limited claims resources.

6. WE ARE BRAND SAVVY and proud of our brand. We invest in our brand image and brand value. Our name resonates with your customers, they know us and trust us so when your adjuster suggests CARSTAR, your customers are comfortable being serviced by a brand they already know.

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