We know what it takes to offer quality collision and glass service.

This year CARSTAR was selected as one of Canada’s 50 Best Managed Companies. As the leaders in the Canadian collision repair industry, we ensure that every CARSTAR store is equipped with the latest systems and technologies to provide you with impeccable service in accordance with national safety standards. Every time you visit one of our locations you’ll experience our exceptional 4-step process for repairs.

Benefits

Honest and Accurate Estimates

Earning your trust starts the moment you bring your vehicle into one of our centres for a quote. That’s why we always do a thorough inspection to let you know, upfront, exactly what needs to be done and how much it’s going to cost. We use leading estimating technology to provide you with a detailed, honest and accurate estimate.

Competitive Pricing

At CARSTAR, you get the highest level of quality and safety standards at the best possible price. We do it all while always keeping our promise to deliver customer satisfaction, cost containment, and improved turnaround time.

Did you receive a lower estimate at one of our competitors? Let us explain the differences and, in some cases, we’ll even match the price.

Lifetime Nationwide Warranty

Enjoy peace of mind with CARSTAR’s Lifetime Nationwide Warranty. All your repairs will be covered for as long as you own your vehicle.

Insurance Company Approved

Leave all the paperwork to us. CARSTAR has established relationships with the leading insurance companies in Canada. We’ll work in collaboration with your insurance company to ensure a smooth, efficient and reliable repair process, so you can have one less thing to worry about.

Dealer Approved

CARSTAR is approved and equipped to repair all makes and models of vehicles. Most CARSTAR locations are within dealerships or affiliated with local car dealerships to help serve you better.

Leading Repair Equipment and Technology

We use state-of-the art repair equipment and technology to ensure your vehicle is repaired right and gets you and your vehicle back on the road safely.


Rental Cars

We’ll set you up with a rental car through your insurance company with one of our preferred providers.

Our People

Consider us your neighbours. We believe in having local owners run the day-to-day operations of their store, so when you visit your local CARSTAR, you’ll deal with someone who is invested in your community.

Our staff is friendly, knowledgeable and believes in CARSTAR’s mission of making customer satisfaction a number one priority. Our technicians are also professionally trained and continually receive technical training to ensure they are qualified to work on any vehicle.

We track your feedback through our Net Promoter Score, which we call Star Factor. We do this to ensure that our people, and repairs, are exceeding expectations across Canada.


1. Assist

We will take care of your worries

Your peace of mind is our priority. One of our knowledgeable and friendly associates will meet with you to discuss your accident, collect your insurance information and answer any questions you may have regarding our repair process.


2. Assess

We will take care of the details

Our expert repair specialists will disassemble your vehicle so that we can accurately identify both internal and external damage. Using our extensive blueprinting process, we will create a living work order on your vehicle and a detailed repair plan, including a cost breakdown for you and your insurance company.

A target return date for your vehicle will be provided to you and we will communicate with you if any delays occur.


3. Repair

We will take care of your vehicle

We care about the small details and provide impeccable repair standards, according to our CARSTAR Quality Systems (CQS). Our certified repair technicians will repair your vehicle on time and on budget. We ensure that quality control measures are in place throughout the repair process, not just at the end, to guarantee that no details are overlooked.

You will be kept informed regarding the status of your vehicle. Prior to your vehicle return date, you will be contacted to discuss rental car procedures, payment options, pick up times and more.


4. Unhappen

We will make your accident unhappen

When your vehicle is ready, we will conduct a final inspection, followed by a walk-through with you detailing the repairs done on your vehicle. You will receive your warranty forms (if applicable) and your insurance company and/or CARSTAR may contact you to ensure your experience was a pleasant one.