February 6, 2018


As CARSTAR North America kicks off 2018, it marks a year of continued performance improvements and growth across the network.  In conjunction with our insurance partners, CARSTAR and its store locations have measured ongoing gains in customer service, operational excellence and brand awareness.


“As CARSTAR enters its second year operating as one network across the U.S. and Canada, we are poised to deliver even more performance improvements and operational efficiencies for our store owners and insurance partners,” said Michael Macaluso, President, CARSTAR North America.  “We have been able to continue streamlining our operations, adopt best practices and leverage the resources and operational expertise of Driven Brands to enhance our platform for growth in the coming years.”


Key CARSTAR milestones in 2017 include:


  • Record revenue across the network, which again made CARSTAR the largest MSO in North America
  • Continuous growth in same centre sales for the last 61 months and improved franchise profitability across the system
  • Expansion through new store growth, marking more than 80 new locations in 2017 – with 49 in the U.S. and 31 in Canada – and the 500th store last January
  • Industry-leading KPIs including length of rental and NPS scores
  • Expansion of Driven Brands’ procurement programs with Meineke Car Care Centres for mechanical repairs and 1-800 Radiator & A/C for product sourcing
  • Continued growth of the cross-border insurance programs with the CARSTAR Care Centre to accommodate insurance carriers and their customers across North America
  • Expansion of the CARSTAR insurance program with significant DRP growth across North America, with more than 90 percent of CARSTAR transactions are driven through insurance work