CARSTAR News

Collin Welsh, Senior Director of National Franchise Development, Driven Brands Canada In today's work of contactless customer service, remote learning, virtual estimating and centralized performance tracking, there is one consistent requirement – a robust technology platform. Without that strong foundation, it is challenging to meet the evolving demands of today’s…

How Do I Find Good Technicians? In a world where consumers can influence a company’s success based on how share-worthy their experience is, it is crucial that owners employ top talent, as together, they are the ones who make the repair experience for a customer. Unfortunately, collision repairers across North…

Why OEM Certifications Matter for Collision Repairers Original equipment manufacturer (OEM) repair guidelines have moved to the forefront of the industry in recent years. A variety of reasons have affected OEM repair guidelines in industry discussion. For instance, prominent lawsuits, new legislation, OE manufacturer concerns in protecting their brand and…

Why is Customer Service Important for Your Business? Customer service has always been an important component of the collision repair experience for insurance carriers. However now, this metric has even more weight than ever before. The collision repair industry has historically carried a negative association, with the assumption that repair…