CARSTAR Implements Transition Plan and Announces New Executive Appointments
Hamilton, ON – January 21, 2013 – Sam Mercanti, President & CEO of CARSTAR Automotive Canada Inc. announced the appointment of Michael Macaluso as Chief Operating Officer and Lisa Mercanti-Ladd as Executive Vice President today while MJ Marshall will continue as Vice President Finance. This announcement completes CARSTAR’s business transition plan that has been shared with all stakeholders over the last three years.
With these appointments, Sam Mercanti said today, “There comes a point in every successful company when the founders have to step aside and empower new leadership.” Sam Mercanti will remain as the Chairman of the Board while Larry Jefferies will assume the title of EVP, ex-officio and continue to support our business development activities. Vice President of Human Resources, Dennis Concordia, will continue in his current role and assume all activities related to organizational effectiveness.
Michael Macaluso will report directly to Sam Mercanti with Lisa Mercanti-Ladd and MJ Marshall reporting to Michael Macaluso. “CARSTAR earned its reputation by focusing relentlessly on our customers and partners and on delivering unique solutions in the industry. We intend to build on this heritage to enhance CARSTAR’s leadership position,” adds Macaluso. “We are very excited about the company’s future.”
Michael Macaluso, Chief Operating Officer
Michael joined CARSTAR in 2008 as Manager – Insurance Relations and has since held the positions of Director – Quality Systems and most recently AVP – Operations. He is recognized throughout the industry for his demonstrated organizational and leadership skills and has played a pivotal role in insurance relationships and performance, the CQS Case Management System and the development of CARSTAR’s ‘Tiered’ levels of Operational Excellence. Michael studied business and economics at the University of Western Ontario and has a strong background in the Hospitality Industry at the executive level. He is very active within his community as he sits on numerous boards and committees in the Hamilton area including Festitalia, Charity of Hope Fundraising Committee and the Chamber of Commerce Young Entrepreneurs and Professionals. Michael lives in Ancaster, Ontario with his wife Daniela and son Matteo.
Lisa Mercanti-Ladd, Executive Vice President
Lisa played a central role in launching CARSTAR in Canada and has been with the organization since its inception. Lisa’s experience has provided her with an unparalleled knowledge of the overall CARSTAR business. In her previous role as VP Marketing & Client Services, Lisa managed a team responsible for all areas of marketing, public relations, key account management and the CARSTAR Care Centre. She has a Bachelor of Arts Degree, with continuous education in her field through York University and the Canadian Marketing Association. In August 2012, Lisa was honoured with the Queens Diamond Jubilee Medal for her work supporting Cystic Fibrosis Canada. She is also involved in the Charity of Hope and is a member of the CARSTAR Board of Directors. Lisa and her husband Ian have three children, Madison, Zachary and Chelsea and reside in Stoney Creek, Ontario.
MJ Marshall, Vice President Finance
MJ joined CARSTAR in October 2005 as a Controller. She has brought improved reporting, controls and depth to the Finance department since joining the company. With her Certified General Accountant (CGA), Masters in Business Administration (MBA) and Certified Internal Auditor (CIA) designations she continues to enhance her skills to benefit the organization. MJ oversees all financial aspects of the company as well as risk, compliance and legal issues. Her background includes several years in Tier 1 Automotive as well as transportation industries. MJ lives in Port Dover, Ontario and generously applies her leadership and community support through service on community boards having served as both Treasurer and board Chair.