August 3, 2021

CARSTAR Marks Momentous First Half of 2021

CARSTAR Marks Momentous First Half of 2021

CARSTAR, North America’s largest multi-store network of independently owned collision repair facilities, maintains the highest level of operational standards through continued expansion across Canada.

With six new Canadian CARSTAR locations in 2021, the premier collision repairer is continuing its growth trajectory, while still upholding strong metrics across its operational key performance indicators. Length of rental and touch time were both reduced by over 20% and an NPS of over 80% has been maintained throughout the first half of the year.

“Our family of CARSTAR owners has demonstrated incredible perseverance through the challenges of last year and their commitment to excellence is nothing short of inspirational,” says Jeff Labanovich, chief operating officer, CARSTAR Canada. “We are proud to see our owners enhance their premier level of operational excellence, while still growing their operations to better support the communities they serve.”

CARSTAR owners across Canada continue to put their communities through a variety of charitable initiatives. For the second year, the CARSTAR MK Auto Group provided complimentary vehicle cleanings to frontline workers from Alberta Health Services and local fire departments. The team at CARSTAR Lethbridge, participated in its annual community Coulee Clean-Up. Several locations across Canada are also hosting car wash and car show events this summer to raise valuable funds for Cystic Fibrosis Canada.

“We are grateful for our customers, industry partners and vendors, who continue to support our CARSTAR family,” continues Labanovich. “Maintaining the highest level of operational excellence while giving back to the communities we work and live in is our way to show our continued appreciation. It is an exciting time to be a part of the CARSTAR family and we look forward to the innovative initiatives we have ahead.”

Canadian CARSTAR owners and corporate team members have been participating in the newly released Collision Buzz podcast, a podcast dedicated to discussing all aspects of the collision repair industry. As travel restrictions ease in regions across the country, CARSTAR also looks to continue welcoming premier owners to its growing franchise family expanding its North American footprint to better serve its partners.
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