CARSTAR NORTH AMERICA MAKES REPAIRS AND INSURANCE CLAIMS EASIER FOR CANADIAN DRIVERS IN THE UNITED STATES
CARSTAR is helping Canadian drivers who have an accident in the United States by handling their repairs and insurance claims with the unique CARSTAR Care Centre.
Each year, Canadians make more than 11.9 million trips to the U.S., and unfortunately, sometimes they have fender benders or other vehicle issues while they are there. CARSTAR wants to make it seamless for these drivers to get a high-quality repair on their vehicle through their Canadian insurance carrier.
CARSTAR has opened the door to a growing list of Canadian insurance partners through its CARSTAR Care Centre. The Care Centre, a call centre for assigning claims to CARSTAR locations, makes it easy by becoming the main point of contact between the customer, the U.S. CARSTAR collision location and the Canadian insurer. This program makes it much easier to handle the repair and helps take the stress out of the situation and it allows CARSTAR to offer unmatched coverage in North America.
As the single point of contact for everyone involved, the CARSTAR Care Centre makes the process of the claim, estimate, repair and payment streamlined. The Care Centre is responsible for updating all parties on the status of the repair process and claim. The Care Centre also helps with the transfer of warranty, obtains priority service for the insured and their vehicles, adds additional accountability in the repair stage of the system, eliminates potential blocks in the appraisal process and generally expedites the cross-border claims process.